Right of withdrawal

1.) Procedures and procedures.

Pursuant to art. 45 and following of Legislative Decree 21/14, If the customer is a final consumer, he has the right to withdraw from the purchase contract.

1.1 The Customer may exercise the right of withdrawal , No later than 14 (Fourteen) days solari, through the Return procedure available in the purchase area of ​​the personal profile registered on the site or through the means of communication available to the Customer (WhatsApp and e-mail).

1.1b Personalized products (eg. Initials on the product or modifications) They CANNOT be returned.

1.2 In the event of withdrawal from the contract, payments made to RicciardiBags will be refunded, respecting All terms willing to follow:

2.) Conditions.

The shipping costs for the return are at your expense , RicciardiBags refunds only the returned item.

2.1 The deadline is met if the consumer sends the goods back Before the deadline of the period of fourteen days .

2.2 RicciardiBags can withhold the reimbursement until it has received the goods in accordance with the provisions of art. 56 of the Legislative Decree 6 September 2005, n. 206 - Consumer Code.

2.3 Each Return procedure is described in detail below.

3.) Procedure.

In short, the procedure for making your return will be described

Contact Customer Service at the address e-mail: info@ricciardibags.com and forwards the "Return" request, with the reason for the return.

The disposable tag (Guarantee Seal) is perfectly intact and therefore, has not been removed from the product and each product to be returned is in the same condition in which it was originally sent to you and must be packaged neatly and carefully, and it wasn't used and / or washed and / or treated in any way .

Boxes, protective bags and accessories must be the same as those of the shipment .

If the tag (guarantee seal) has been removed and / or cut, it will NOT be possible to proceed with the return.

The customer has two options to be able to return the goods:

A. Shipment by the customer

The client autonomously sends the goods by a courier of your choice to our address, the Shipping must be tracked and insured, as RicciardiBags will not respond and assume no responsibility if the goods arrive damaged or are lost.

Once the goods are arrived at our headquarters, the latter will be checked and we will refund later.

B. Collection from your home (Only ITALY and Italian addresses)

RicciardiBags can make the withdrawal (ITALY only) at the requested address, even if different from the order .

THE costs for the service vary depending on the area , prices start from a minimum of 15 €.

(For the islands and disadvantaged / remote areas the costs start from a minimum of € 20 ) which will be deducted from your refund .

(For the Minor Islands , the cost must be defined according to the area)

The cost of the service may vary if the original boxes are not used and / or more products are returned.

4.) Refund.

4A) Refunds will be made using the same payment method used for the initial transaction e it will not be possible to change it .

If the customer has paid on delivery , in this case, must choose the bank transfer for a refund, and provide us with your refund details.

The refund will be made after the goods have been checked, the customer will receive an email confirming the refund .

The Cost of cash on delivery service , of the shipment, and of gift packs are non-refundable.

4B) Refund with Promo or Active Sales

In case of made partial of an order in which one was expected minimum spend for a promo or sales (e.g. 30 € discount on a minimum purchase of 199 €), if the residual value of the order, following the return, is lower than the minimum cost required, the discount applied will be deducted from the refund .

4C) Customized products CANNOT be returned

5.) Exchange of goods.

4.1 The exchange of the goods is considered as RETURN , and therefore will be treated as such. The collection costs are a Your cargo.

4.2 Exchange is no longer possible after 14 (fourteen) days.

4.3 The exchange must be carried out with products of equal or higher cost.

4.4 In the event that the chosen product is lower value , the remainder will be converted to a good, usable on the site without deadlines.

4.5 Personalized products cannot be exchanged or returned